Fill Your Schedule and Get Paid Faster Without More Front-Desk Staff
Get a dedicated specialist to handle patient scheduling, insurance verification, prior auth, billing follow-up, and intake, so your team can focus on patient care.
Patients are waiting. Revenue is leaking.
Healthcare runs on access, clean insurance workflows, and getting paid for care delivered. Admin bottlenecks are what keep practices stuck.
Patients can't get through
Phones ring busy during peak hours. Every missed call is a lost appointment, a frustrated patient, and revenue walking out the door.
Prior authorizations pile up
PA requests sit in queues while staff juggle the front desk. Care gets delayed, claims get denied, and your team burns out on payer phone trees.
Eligibility errors cause denials
Coverage isn't verified before the visit, so claims bounce back and your billing team spends weeks cleaning up preventable mistakes.
No-shows leave slots empty
Without consistent reminders and recall outreach, schedules have gaps and providers lose productive chair time every week.
AR ages because nothing gets chased
Claims go out, but follow-up on denials, underpayments, and patient balances falls behind, tightening cash flow month after month.
Your front desk is the bottleneck
Intake, scheduling, insurance calls, and billing questions all land on the same few people, so patient experience and revenue both suffer.
Every missed call, denied claim, or empty slot is revenue and care left on the table. Northlane gives you a dedicated operations partner so your team can focus on patients instead of payer phone trees and paperwork.
High-value support across the patient journey
A trained specialist who fills your schedule, clears auth backlogs, and keeps your revenue cycle moving.
Patient Scheduling & Access
We book, confirm, reschedule, and recall appointments across phone, text, and email, keeping your schedule full and no-shows down.
Insurance Verification & Eligibility
We verify coverage and benefits before visits, capture accurate insurance details at intake, and flag issues early so fewer claims get denied.
Prior Authorization Support
We prepare PA submissions, track payer requirements, follow up on pending authorizations, and keep your clinical team moving instead of waiting on hold.
Medical Billing & AR Follow-Up
We support claims follow-up, payment posting, and aging AR so revenue doesn't stall while your team stays focused on patient care.
Patient Intake & Registration
We collect demographics, insurance cards, consent forms, and referral details before the visit, so check-in is faster and records stay accurate.
Referral Coordination
We track specialist referrals, confirm appointments were booked, and close the loop with referring providers so patients don't fall through the cracks.
Patient Support & Retention
We answer phones, monitor inboxes, and respond to patient messages with your scripts, routing clinical questions to the right person while handling appointment, billing, and portal questions with a warm, professional tone that keeps patients coming back.
Credentialing & Payer Enrollment
We support provider credentialing paperwork, payer enrollment tracking, and document follow-up so new providers can start billing without delays.
Medical Administrative Support
We handle the back-office work that buries your team: filing, document prep, fax and portal uploads, task queues, and day-to-day admin so providers stay focused on care.
Patient Follow-Up & Conversion
We follow up after visits, referrals, and missed appointments; convert leads and missed calls into new booked patients; and recover outstanding patient balances after insurance so nothing falls through the cracks.
Denial Recovery & Appeals
When insurance rejects a claim, we find out why, gather documentation, resubmit, and file appeals until payment is recovered or every option is exhausted.
CRM/EHR Updates
We keep your EHR, practice management system, and CRM accurate: demographics, insurance, notes, tasks, and status updates entered cleanly and on time.
Track everything your team is doing, in one place
Every client gets a dedicated dashboard to see tasks, leads, hours, and performance in real time, so you always know exactly what your specialist is working on.
- Followed up with 12 new leads
- Booked 6 appointments
- Updated 40 CRM records
- Sent weekly performance report
- Resolved 9 client requests
Built for healthcare
Dedicated support tailored to how clinics and practices actually run.
More time with patients, less time on admin
Get a dedicated specialist who plugs into your practice, keeps schedules full, clears auth and billing backlogs, and handles intake, without the cost and commitment of an in-house hire.
- Trained for healthcare ops: scheduling, eligibility, prior auth, and revenue cycle support
- Works in the EHR and practice management tools you already use
- A fraction of the cost of a full-time in-house hire
- Onboarding in 1-4 weeks depending on workflow complexity
From discovery call to live support in weeks
A simple onboarding process built around how healthcare practices actually run.
Discovery Call
We learn about your practice, patient volume, and where scheduling, auth, and billing are breaking down.
Talent Matching
We match you with a specialist trained for healthcare workflows and revenue cycle support.
Onboarding
We learn your EHR, PM system, and processes in 1-4 weeks, depending on complexity.
Scale
Add seats as patient volume grows and your locations expand.
Frequently asked questions
The details healthcare practices ask us most before getting started.
Ready to fill more slots and collect more of what you earn?
Book a discovery call and learn how Northlane handles scheduling, prior auth, billing follow-up, and patient access for your practice.