Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the Northlane ("Northlane", "we", "us", "our") website and services. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

Agreement to Terms

By using this website, requesting a consultation, or entering into a services agreement with Northlane, you confirm that you are at least 18 years old and have the authority to accept these Terms on behalf of yourself or the business you represent.

Our Services

Northlane provides dedicated nearshore staffing and operational support services, including administrative support, lead follow-up, customer support, and related business process services. The specific scope, deliverables, and pricing for any engagement are defined in a separate proposal or services agreement between you and Northlane. These Terms supplement, and do not replace, any such agreement.

Engagements & Payment

Fees, billing cycles, and payment terms are set out in your services agreement or order form. Unless stated otherwise, services are billed monthly and in advance. Late or unpaid invoices may result in suspension of services. Cancellation and replacement terms, including any guarantee periods, are described in your agreement.

Client Responsibilities

To deliver our services effectively, we rely on you to provide timely access to the tools, accounts, information, and points of contact reasonably required. You are responsible for the accuracy of the information you provide and for ensuring that your use of our services complies with all applicable laws and any third-party terms, including those of platforms and tools we operate on your behalf.

Intellectual Property

All content on this website, including text, graphics, logos, and the Northlane name and brand, is owned by or licensed to Northlane and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute it without our prior written permission. Work product created specifically for you under a services agreement is governed by the ownership terms of that agreement.

Confidentiality

Each party may receive confidential information from the other. We treat your confidential business information with care and use it only to provide the services. Confidentiality obligations specific to an engagement are set out in your services agreement or a separate non-disclosure agreement.

Warranties & Disclaimers

This website and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied. While we strive to deliver high-quality services, we do not guarantee specific business outcomes, revenue, or results, as these depend on factors outside our control.

Limitation of Liability

To the maximum extent permitted by law, Northlane will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or revenue, arising out of or related to your use of our website or services. Our total liability for any claim relating to the services will not exceed the amounts paid by you to Northlane for the services giving rise to the claim in the preceding three months.

Termination

You may stop using our website at any time. Either party may terminate a services engagement in accordance with the terms of the applicable services agreement. We may suspend or terminate access to our website if we believe you have violated these Terms.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website or services after changes take effect constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the United States and the state in which Northlane operates, without regard to conflict of law principles. Any disputes will be resolved in the courts located in that jurisdiction.

Contact

Questions about these Terms? Reach us at support@hirenorthlane.com.