Stop Losing Jobs to Missed Calls and Slow Follow-Up
Answer every call, follow up on every quote, and keep your schedule full, without hiring in-house.
Every missed call is money out the door
Home services runs on speed. The company that answers first and follows up fastest wins the job, and most shops are losing that race.
Missed calls are missed jobs
Every unanswered call is a customer who dials the next company on the list. Voicemail doesn't book jobs.
Quotes go cold
Estimates sit for days. By the time anyone follows up, the customer already hired someone who called them back first.
Scheduling and dispatch chaos
Double-bookings, no-shows, and last-minute changes eat your day and leave techs driving in circles.
After-hours leads slip away
Customers call evenings and weekends with urgent problems. If no one picks up, that revenue is gone.
Reviews never get requested
Happy customers would leave five stars if you asked, but no one has time, so your local ranking stalls.
Owners stuck in the office
Instead of growing the business, you're answering phones, chasing paperwork, and putting out fires.
Turn missed calls and cold quotes into booked jobs
A trained specialist who works your hours, learns your business, and handles the work that's costing you jobs.
Call Answering & Job Booking
A dedicated specialist answers every call in your company's name, captures the lead, and books the job, even when you're on a roof or under a sink.
Inside Sales
We follow up fast on every quote and lead, close unsold estimates, sell maintenance plans, and reactivate past customers, turning the pipeline you already have into booked, paid jobs.
Scheduling & Dispatch
We manage your calendar, confirm appointments, cut down no-shows, and keep your crews routed efficiently.
Reviews & Reputation
We request reviews from happy customers and help you respond, building the reputation that wins local search.
Back Office Support
Invoicing, payment follow-up, data entry, and paperwork handled, so the office runs without you.
Customer Support
We handle existing customers, status updates, rescheduling, and issue resolution, plus follow-ups that turn one-time jobs into repeat business.
Built for the trades
Dedicated support tailored to how home services businesses actually run.
Capacity that flexes with your season
Get a dedicated specialist who plugs into your business and handles the work that's costing you jobs, without the cost and commitment of an in-house hire.
- Trained for home services: scripts, dispatch, and the tools you already use
- Coverage that scales for peak season and dials back when it slows
- A fraction of the cost of a full-time in-house hire
- 1-2 week onboarding, backed by a 14-day replacement guarantee
From first call to fully booked in weeks
A simple onboarding process built around how home services businesses actually run.
Discovery Call
We learn about your business, call volume, and where jobs are slipping through the cracks.
Talent Matching
We match you with a specialist trained for home services workflows and customer calls.
Onboarding
We learn your scripts, service area, software, and scheduling rules in 1-2 weeks.
Scale
Add seats during busy season and dial back when things slow down.
Simple, transparent pricing
No long-term contracts. Scale up for busy season and down when it slows.
Starter
Per dedicated seat
For owner-operators who need calls answered and jobs booked.
- Dedicated support specialist
- 40 hours per week
- Call answering & job booking
- Appointment scheduling
- Lead capture & CRM updates
- Customer dashboard access
- Dedicated account manager
Growth
Per dedicated seat
For growing crews that need follow-up, dispatch, and reviews.
- Everything in Starter
- Estimate & lead follow-up
- Dispatch coordination
- Review requests & responses
- After-hours coverage options
- Weekly performance reporting
- 14-day replacement guarantee
Scale
Volume per-seat pricing
For multi-truck operations needing a full support team.
- Scalable support team
- Team lead support
- Custom workflows & scripts
- Extended & after-hours coverage
- Advanced reporting
- Priority onboarding
Cancel anytime with 30 days notice.
Hire with confidence
If your dedicated specialist is not the right fit within the first 14 days, Northlane will source and provide a replacement at no additional cost.
Frequently asked questions
The details home services owners ask us most before getting started.
Ready to stop missing jobs?
Book a discovery call and learn how Northlane keeps your phones answered, your quotes followed up, and your schedule full.